Frequently Asked Questions
Everything you need to know about shopping at Ecity Electronics.
What is the warranty period for new electronics?
All new products at Ecity Electronics come with a standard 12-month manufacturer warranty. Some premium items may include extended coverage options at checkout.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated during the checkout process.
What is your return policy for open-box items?
We offer a 30-day return policy. If the box is opened, a 15% restocking fee may apply unless the product is found to be defective.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery progress.
Are the electronics sold on your site authentic?
Absolutely. Ecity Electronics is an authorized retailer for all brands we carry, ensuring that every product is 100% genuine and sourced directly from the manufacturer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Klarna and Affirm.